Tell us what got in your way.

For sign-in, waitlist, invite or onboarding problems, email shashank@ithras.com. Do not send a password, authentication code or private key.

Use the in-product Report action for a Circle post or reply, message, or conversation when available. Circle reports ask you to choose a safety category and do not accept a free-text note. For an urgent account or safety concern, email shashank@ithras.com with links or identifiers that help locate the material. Avoid forwarding more personal information than necessary.

Send the device and browser, the route or feature, the approximate time, and a short description. A screenshot is useful if it does not expose someone else’s private information.

Members can export data or request account deletion under Account. For another access, correction or privacy request, use the email above and read the Privacy notice.

We aim to acknowledge account security, safety and urgent data requests within one business day, and all other requests within two business days. These are beta support targets rather than a guaranteed service level; if investigation takes longer, we will say so in the acknowledgement.